Help for

how can we help?

Booking tonight, the bump, and getting your money back.

booking & paying

4 answers
why is it so cheap?

Hosts list nights that would otherwise stay empty, at a standby rate. The discount comes with one condition: the host can take the villa back with at least 18 hours' notice. That's the bump.

Every villa shows what it costs on other sites next to its Bumpr price, so you can check the gap yourself.

can i book for next week?

No. Every Bumpr booking checks in today. You choose when you leave, never when you arrive. Same-day only is part of why the rates stay this low.

what does the price include?

Everything, in one card charge. The total you see before you book is the total you pay.

Standby rate
Set by the host, who keeps 100% of it.
Service fee
10–15% on top of the rate.
VAT
11%, on the service fee only.
At the villa
Nothing. Bumpr is the merchant of record.
is my card saved?

Only if you choose to save it. Your card details go straight to our payment provider, Airwallex, and never reach Bumpr. A saved card is only charged when you confirm a booking yourself, and you can remove it in the app at any time.

the bump

4 answers
what is a bump?

A bump ends your stay early so the villa can go back to its host. It's the trade behind the price: you pay a fraction of the villa's rate, and you accept that the stay can be cut short with notice.

Most stays never see one. If you need one specific villa for your whole trip, guaranteed, Bumpr isn't the right fit for that trip.

how much notice will i get?

At least 18 hours. Your stay continues unchanged until the release time in your notice.

For the first 12 hours after you book, your booking can't be bumped at all. If you're booking a new villa after a bump, that window is 6 hours.

what happens to my money if i'm bumped?

Every unused night is refunded in full, automatically. You don't need to ask.

Refunded
All nights after the release time.
Started
Within 2 business days.
On your card
Usually 5–10 business days, depending on your bank.
do i have to take the villa you suggest?

No. We line up villas of comparable or better standard, and the choice is yours. If you book one, it's a new booking at its listed price.

cancelling & refunds

3 answers
can i cancel, or leave early?

Yes, any time, before or during your stay. The same rule covers both:

Kept
Nights you've stayed, plus the next upcoming night.
Refunded
Every booked night after that, in full.
i cancelled a one-night stay. why no refund?

With 1 night booked, that night is always the next upcoming night, so it's the one that's kept. The host is still paid for it: they took it off sale for you, on the same day it could have sold.

my refund hasn't arrived

Refunds go back to the card you paid with, in the currency you paid in. We start them within 2 business days, and banks usually take 5–10 more.

If nothing has arrived after 10 business days, or the amount looks wrong, message us with your booking and we'll look into it.

during your stay

2 answers
what do i need at check-in?

A valid photo ID. The name on it has to match the name on your Bumpr profile, so check it before you book.

the villa doesn't match the listing

Message us straight away, with a photo if you can. We'll work it out with the host, and suggest other villas if that's the better fix.

still stuck?
talk to a person.

Send us your booking and what's going on, and we'll sort it out with you.