how can we help?
Booking tonight, the bump, and getting your money back.
Listing your villa, taking it back, and getting paid.
Asked most what is a bump? can i cancel? my refund hasn't arrived
Asked most how do i list my villa? when do i get paid? when can i take my villa back?
booking & paying
4 answerswhy is it so cheap?
Hosts list nights that would otherwise stay empty, at a standby rate. The discount comes with one condition: the host can take the villa back with at least 18 hours' notice. That's the bump.
Every villa shows what it costs on other sites next to its Bumpr price, so you can check the gap yourself.
can i book for next week?
No. Every Bumpr booking checks in today. You choose when you leave, never when you arrive. Same-day only is part of why the rates stay this low.
what does the price include?
Everything, in one card charge. The total you see before you book is the total you pay.
- Standby rate
- Set by the host, who keeps 100% of it.
- Service fee
- 10–15% on top of the rate.
- VAT
- 11%, on the service fee only.
- At the villa
- Nothing. Bumpr is the merchant of record.
is my card saved?
Only if you choose to save it. Your card details go straight to our payment provider, Airwallex, and never reach Bumpr. A saved card is only charged when you confirm a booking yourself, and you can remove it in the app at any time.
the bump
4 answerswhat is a bump?
A bump ends your stay early so the villa can go back to its host. It's the trade behind the price: you pay a fraction of the villa's rate, and you accept that the stay can be cut short with notice.
Most stays never see one. If you need one specific villa for your whole trip, guaranteed, Bumpr isn't the right fit for that trip.
how much notice will i get?
At least 18 hours. Your stay continues unchanged until the release time in your notice.
For the first 12 hours after you book, your booking can't be bumped at all. If you're booking a new villa after a bump, that window is 6 hours.
what happens to my money if i'm bumped?
Every unused night is refunded in full, automatically. You don't need to ask.
- Refunded
- All nights after the release time.
- Started
- Within 2 business days.
- On your card
- Usually 5–10 business days, depending on your bank.
do i have to take the villa you suggest?
No. We line up villas of comparable or better standard, and the choice is yours. If you book one, it's a new booking at its listed price.
cancelling & refunds
3 answerscan i cancel, or leave early?
Yes, any time, before or during your stay. The same rule covers both:
- Kept
- Nights you've stayed, plus the next upcoming night.
- Refunded
- Every booked night after that, in full.
i cancelled a one-night stay. why no refund?
With 1 night booked, that night is always the next upcoming night, so it's the one that's kept. The host is still paid for it: they took it off sale for you, on the same day it could have sold.
my refund hasn't arrived
Refunds go back to the card you paid with, in the currency you paid in. We start them within 2 business days, and banks usually take 5–10 more.
If nothing has arrived after 10 business days, or the amount looks wrong, message us with your booking and we'll look into it.
during your stay
2 answerswhat do i need at check-in?
A valid photo ID. The name on it has to match the name on your Bumpr profile, so check it before you book.
the villa doesn't match the listing
Message us straight away, with a photo if you can. We'll work it out with the host, and suggest other villas if that's the better fix.
listing your villa
3 answershow do i list my villa?
Start at hosting.bumpr.rent. If your villa is already on Airbnb, paste the listing link and we'll bring in the photos and details for you to check before anything goes live.
who sets the rate, and what do i keep?
You set the standby rate, and you keep all of it.
- You keep
- 100% of the standby rate.
- Guest pays
- Bumpr's 10–15% service fee on top, plus 11% VAT on that fee.
which nights should i list?
The ones you don't expect to sell elsewhere. Bumpr only sells same-day stays, so a guest here is filling a night that was about to go empty, and you can still take it back with notice.
taking it back
3 answerswhen can i take my villa back?
Once a booking is past its protected window, you can bump it from the app. Your guest gets at least 18 hours' notice and stays until the release time.
- Protected
- The first 12 hours after a guest books. 6 hours if they came to you after a bump.
- Notice
- At least 18 hours before the villa is back.
why can't i bump this booking?
Either it's still inside its protected window, or check-out is closer than your notice period. Check-out is 11:00, so if fewer than 18 hours are left, the stay simply ends as booked.
am i paid if i bump a guest?
Yes, for the nights your guest stayed. Their unused nights are refunded to them automatically, and we line up other villas for them. You don't have to arrange anything.
payouts
3 answerswhen do i get paid?
48 hours after the stay ends, we send your payout to your bank account. The wait lets any late refund or guest issue settle first, so a payout never has to be taken back.
how do i add my bank account?
In the Bumpr app, under your payout details. Payouts go to an Indonesian bank account, in IDR.
a guest cancelled. am i still paid?
Yes, for every night they stayed plus the next upcoming night, at your full rate. Nights after that go back to the guest. The same rule applies if they leave early.
guests
2 answerswhat should i check at check-in?
A valid photo ID. The name on it has to match the guest's Bumpr profile, which you'll see on the booking.
a guest damaged something
You can charge the guest directly for damage beyond normal wear and tear. Message us too, so we have it on the booking.
nothing on “” yet.
Try one shorter word, or ask us directly. A person reads every message.
message usstill stuck?
talk to a person.
Send us your booking and what's going on, and we'll sort it out with you.