Help for

how can we help?

Booking tonight, the bump, and getting your money back.

booking & paying

4 answers
why is it so cheap?

Hosts list nights that would otherwise stay empty, at a standby rate. The discount comes with one condition: the host can take the villa back with at least 18 hours' notice. That's the bump.

Every villa shows what it costs on other sites next to its Bumpr price, so you can check the gap yourself.

can i book for next week?

No. You can book for tonight or tomorrow night, never further ahead. Each villa shows which of those nights it has before you pay. Booking this close to the night is part of why the rates stay this low.

what does the price include?

Everything, in one price. The price you see is the total you pay, in one card charge.

Included
The villa, Bumpr's service fee, card processing and any tax.
Card processing
Kept if you cancel or switch. Refunded with your nights if you're bumped.
At the villa
Nothing. Bumpr is the merchant of record.
is my card saved?

Only if you choose to save it. Your card details go straight to our payment provider, Airwallex, and never reach Bumpr. A saved card is only charged when you confirm a booking yourself, and you can remove it in the app at any time.

the bump

4 answers
what is a bump?

A bump ends your stay early so the villa can go back to its host. It's the trade behind the price: you pay a fraction of the villa's rate, and you accept that the stay can be cut short with notice.

Most stays never see one. If you need one specific villa for your whole trip, guaranteed, Bumpr isn't the right fit for that trip.

how much notice will i get?

At least 18 hours. Your stay continues unchanged until the release time in your notice.

For the first 12 hours, your booking can't be bumped at all. Booking for tonight, they start when you pay. Booking for tomorrow night, they start when the villa opens for check-in.

A tomorrow-night booking can also be ended before it starts, until 08:00 Bali time on the day. If that happens, everything you paid is refunded.

what happens to my money if i'm bumped?

Every unused night is refunded in full, automatically, with its share of the service fee and card processing. You don't need to ask.

Refunded
All nights after the release time.
Started
Within 2 business days.
On your card
Usually 5–10 business days, depending on your bank.
do i have to take the villa you suggest?

No. We line up villas of comparable or better standard, and the choice is yours. If you book one, it's a new booking at its listed price.

cancelling & refunds

3 answers
can i cancel, or leave early?

Yes, any time, before or during your stay. The same rule covers both:

Kept
Nights you've stayed, plus the next upcoming night.
Refunded
Every booked night after that, in full.
i cancelled a one-night stay. why no refund?

With 1 night booked, that night is always the next upcoming night, so it's the one that's kept. The host is still paid for it: they took it off sale for you, on the same day it could have sold.

my refund hasn't arrived

Refunds go back to the card you paid with, in the currency you paid in. We start them within 2 business days, and banks usually take 5–10 more.

If nothing has arrived after 10 business days, or the amount looks wrong, message us with your booking and we'll look into it.

during your stay

4 answers
what do i need at check-in?

A valid photo ID. The name on it has to match the name on your Bumpr profile, so check it before you book.

the villa doesn't match the listing

Message us straight away, with a photo if you can. We'll work it out with the host, and suggest other villas if that's the better fix.

can i stay longer?

Yes, if the villa is free. In the app, open your booking and change check-out. The extra nights cost the same nightly price you booked at, charged to your card.

can i switch villas?

Yes, before you check in. Open the villa you'd rather have and choose switch villa. The new stay is a new booking at its own price, protected for 12 hours like any other.

Day before
Switch before the day your first stay starts, and everything comes back except card processing.
On the day
Switch on the day it starts, and one night is kept. The rest comes back.

still stuck?
talk to a person.

Send us your booking and what's going on, and we'll sort it out with you.